Terms and Conditions for Wedding cakes

The terms and conditions applying to Cake Shop are also applied to Weddings by Cake Shop with the exception of the following:

Once you have confirmed the date and venue of your wedding, you may start to plan your wedding cake. Weddings by Cake Shop require at least four weeks notice to provide the wedding cake. The four week period begins on the day that the order has been confirmed.

Consultation

Weddings by Cake Shop offer a private tailored wedding cake consultation for every bride and groom. This consultation will allow us to discuss your requirements, themes, likes and dislikes, as well as the dates, times and delivery details. We can book a consultation at a time convenient for yourselves between Monday – Friday 10am-4pm.

Payment

Once you have decided on the specific details of your cake we will offer you a quote. This quote is only valid for four weeks. All quotes are non-negotiable and are priced specifically for you, taking into consideration your requirement. We do not offer a price match service under any circumstance.

Once the wedding cake details have been confirmed, a non refundable 30% deposit (30% of total fee including set up and delivery if requested) is required to secure the date for the cake. The remaining 70% is required in full at least three weeks prior to the collection or delivery of the wedding cake. Payment must be received in cleared funds by this date.

Allergies

It is the responsibility of the bride and groom to inform us of any allergies at the time of ordering the cake. We will notify you of any mainstream allergens that may be used in our products (specifically nuts, gluten, ) at the time of booking. Weddings by Cake Shop will not be held accountable or responsible for any illness, injury or death resulting from allergic reactions to any ingredient in our cakes.

Flowers

If your cake has fresh flowers featuring as part of the design, we recommend that you provide us the details of your florist so that we can ensure that we can match the flowers for your cake to the rest of your theme. We will not, however, be held accountable for mishaps occurring with the flowers due to the negligence of the florist nor the florists accessibility to provide us with the necessary flowers.

Changes

Should you change your mind on the design or flavour of the cake, we must be notified in writing within 14 days of receiving the deposit. Changes after this date will incur a £100 charge. Within the three weeks leading up to the delivery or collection of the cake, changes cannot be made whatsoever.

Delivery

Delivery is currently available for Wedding Cakes only.

It is our intent to deliver your wedding cake safely at the time requested however we cannot be held at fault for delays to the delivery due to circumstances beyond our control.

Customers must confirm the delivery date, time, and address, and confirm a contact person to which we will deliver the cake. Confirmation is valid on receipt of a signed order form. Changes to the delivery date, time, address and contact details must be submitted in writing to weddings@cakeshop.com or addressed to Weddings by Cake Shop, 122 High Street, Smethwick, B66 3AP at least 14 days prior to delivery.

Weddings by Cake Shop and Cake Shop will not be held responsible for deliveries made at the incorrect time, date or address where customers have not informed us correctly of any changes.

We endeavour to accommodate late requests for delivery, however these cannot be guaranteed as earlier delivery bookings will take precedence.

Collection

Collection is advisable on the day before the wedding. We would advise that the cake is transported on a level surface. We will not be held responsible for any damage that occurs to any cake once it has left our shop.

Set Up

There is a delivery and set up fee for all wedding cakes at venues further than 5 miles away from our Smethwick branch. Free delivery and set up is available at venues closer than 5 miles. We will assume that there will be a designated cake table provided by the venue. Set up does not include dressing the table as this should be provided by the venue or wedding related staff. Once the cake has been delivered and set up, the cake is then the responsibility of the venue. We will take a photo and have a delivery receipt signed by the point of contact specified on this order form as evidence of the cake delivery and set up. Set Up is usually 2-3 hours prior to the arrival of the guests at the venue to ensure that there are no disruptions to your day.

Cake Stand Hire

Wedding cake and Wedding cupcake stands are available for a refundable hire fee of £100 for crystal stands and £50 for all other stands per wedding cake order. This hire fee is charged per stand and is refundable on return of the stand(s) with no damage. Damaged, lost, and non returned stands will invalidate the refundable deposit paid for that particular stand. Under no circumstances will we refund monies paid for stands that are not returned, lost or damaged.

Once the stand is hired, you will need to return the stand within 3 days. If the stand is delivered with the cake/cupcakes to your venue by Weddings by Cake Shop, the stand will need to be returned 3 days from the date of delivery. Should the three day period fall over a weekend or bank holiday, the stand must be returned on the first working day after the holiday or the weekend.

Stands must be returned to Weddings by Cake Shop, 122 High Street, Smethwick, B66 3AP

Late returns of any hire stand will be charged at £5 per day.

Temperature conditions

Cake decorations and cakes are very delicate and are susceptible to changes to their environment. Chocolate and buttercream decorations should be stored in a cool and dry environment to preserve the design. Cakes covered in sugar paste should never be refrigerated as this causes them to form condensation on the outside so we advise you to store them somewhere cool and dry.

Cake Cutting

We do not offer a cake cutting service and arrangements must be made independently for the cake cutting with either a trusted friend or the venue. Our portion size is based on 1”x1” wide slice and we will not be held responsible if your cake is cut at a different size to this resulting in you having fewer portions.

Wedding cakes may contain inedible items such as ribbon, flower picks, plastic dowels, flower wires. These must be removed from the cake before serving and before eating.

Storage

Your wedding cake has a shelf life of 3 days. We recommend that the cake is stored in an airtight container to maintain its freshness. Iced wedding cakes should not be refrigerated as this will impair the quality of the cake and the icing.

Cancellation

You have the right to cancel your wedding cake order at any time however charges will be incurred as follows:

Up to 3 months before wedding – Loss of 30% deposit only

Between 1 -3 months before wedding – 75% loss of monies. 25% cake value must be paid as well as loss of deposit. If the cake is paid in full, 25% will be refunded.

Less than 1 month before wedding – 100% loss of monies. Cake must be paid for in full.

All cancellations at any time, will result in the total loss of the 30% deposit.

Complaints

Should you wish to make a complaint regarding your wedding cake experience, please submit the complaint in writing (with evidence if necessary) to Weddings by Cake Shop, 122 High Street, Smethwick, B66 3AP. We treat all complaints as a matter of priority. This does not affect your statutory rights.

No refunds will be given unless the cake is returned to us and is found to be inedible.